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RivenAI

Terms of Service

Effective date: July 31, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the products, services, websites, and applications offered by Riven Inc. ("Riven," "we," "us," or "our"), collectively the "Services." By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services. Your use of the Services is also subject to our Privacy Policy and Acceptable Use Policy, which are incorporated into these Terms by reference.

2. Eligibility

You must be at least 18 years of age to access or use the Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

3. Description of Services

Riven provides a suite of AI-powered products and services, including Riven Chat, the Riven API, Riven Cortex (agents), Riven Relay (browser), Riven Forge, and Riven Studio. The Services enable you to interact with AI models, build applications, automate workflows, and manage AI workloads. We may modify, suspend, or discontinue any of the Services at any time, in whole or in part, with or without notice.

4. Account Registration

Certain Services require you to create an account. When you register, you agree to provide accurate, current, and complete information and to keep that information up to date. You are responsible for maintaining the security and confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach by contacting [email protected]. We are not liable for any loss or damage arising from your failure to comply with these obligations.

5. Subscriptions and Billing

Certain Services are offered on a subscription basis. Paid subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of your current billing period, and you will retain access until then. We will provide at least 30 days' notice of any change to subscription pricing. Unless required by applicable law, subscription fees are non-refundable. Payments are processed by Stripe; we do not store your full card number. If a payment fails, we may suspend access to the Services until payment is received.

6. Acceptable Use

You agree to use the Services only in compliance with our Acceptable Use Policy and all applicable laws. Without limiting the foregoing, you agree not to: use the Services for any unlawful, harmful, fraudulent, infringing, or malicious purpose; generate content that infringes the rights of others; attempt to disrupt, reverse-engineer, or gain unauthorized access to the Services or their underlying systems; circumvent rate limits or security controls; or resell access to the Services without an applicable enterprise agreement. Violations of the Acceptable Use Policy may result in suspension or termination of your account.

7. Copyright Policy

We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA). Our designated DMCA agent for receiving notifications of claimed infringement is: [email protected].

Takedown Procedure

If you believe that content available through the Services infringes your copyright, you may submit a written notice to our DMCA agent that includes the following elements as required by 17 U.S.C. § 512(c)(3):

  • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it;
  • Your contact information, including your address, telephone number, and email address;
  • A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

Upon receipt of a valid notice, we will remove or disable access to the allegedly infringing material and make a good-faith attempt to notify the user who posted it.

Counter-Notice Procedure

If you believe that your content was removed or disabled in error or misidentification, you may submit a counter-notice that includes:

  • Your physical or electronic signature;
  • Identification of the material that has been removed and the location at which it appeared before removal;
  • A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
  • Your name, address, telephone number, and email address; and
  • A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if outside the United States, any judicial district in which Riven may be found) and that you will accept service of process from the person who submitted the original takedown notice.

We will forward the counter-notice to the original complainant. Unless we receive notice that the complainant has filed an action seeking a court order to restrain the alleged infringement, we will restore the removed material within 10 to 14 business days.

Repeat Infringer Policy

In appropriate circumstances, we will terminate the accounts of users who are determined to be repeat infringers of copyright.

8. Intellectual Property

The Services and their underlying technology, including software, documentation, designs, logos, and trademarks, are owned by Riven and its licensors and are protected by intellectual property laws. Riven retains all right, title, and interest in and to the Services. You retain ownership of all content you submit, upload, or create through the Services ("User Content"). You grant Riven a limited, worldwide, non-exclusive license to host, store, transmit, and process your User Content solely as necessary to provide and operate the Services. We do not use your User Content to train AI models without your explicit opt-in consent. You represent and warrant that you have all rights necessary to provide your User Content to us and that doing so does not violate the rights of any third party.

9. No Professional Advice

The Services generate outputs using AI models. AI outputs may be inaccurate, incomplete, or otherwise unsuitable. Outputs are not intended to constitute, and should not be relied upon as, medical, legal, financial, or other professional advice. You are responsible for evaluating the accuracy and appropriateness of any output and for obtaining professional advice where necessary. You should not use AI outputs to make decisions that could affect your health, safety, legal rights, or finances without independent verification by a qualified professional.

10. Data Handling

Our collection, use, and handling of your data is described in our Privacy Policy, which is incorporated into these Terms by reference. We retain account information for the life of your account plus 90 days following deletion; AI conversation content is retained only for the duration of your session by default; and billing records are retained for 7 years as required for tax and accounting compliance. You may request deletion of your data at any time, subject to our legal retention obligations.

11. DISCLAIMER OF WARRANTIES

EXCEPT AS REQUIRED BY LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RIVEN AND ITS LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RIVEN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE. YOU USE THE SERVICES AT YOUR OWN RISK.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RIVEN OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF RIVEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RIVEN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO RIVEN FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIVE HUNDRED U.S. DOLLARS ($500). THE FOREGOING LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

13. Indemnification

You agree to indemnify, defend, and hold harmless Riven Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your violation of applicable law; or (c) your infringement of the intellectual property or other rights of any third party. This indemnification obligation does not apply to the extent a claim is caused by Riven's negligence or willful misconduct.

14. Termination

You may cancel your account and stop using the Services at any time. We may suspend or terminate your access to the Services, in whole or in part, at any time, with or without cause or notice, including if you violate these Terms or the Acceptable Use Policy. Upon termination, all licenses granted to you under these Terms cease immediately. Provisions that by their nature should survive termination shall remain in effect as set forth in Section 23.

Appeal. If your account is suspended or terminated for a violation of these Terms or the Acceptable Use Policy, you may submit a written appeal to [email protected] within 30 days of the action. We will review the appeal and respond within 14 business days. If we determine the suspension or termination was made in error, we will restore your account and any affected data.

15. Governing Law

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. You and Riven agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration under Section 16.

16. Dispute Resolution and Arbitration

We and you agree to make a good-faith effort to resolve any dispute informally for at least 30 days before initiating arbitration or litigation. Any dispute that is not resolved informally shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, if you are a business user, its Commercial Arbitration Rules) and conducted in Delaware. The arbitrator's award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may bring an action in small claims court, and either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

17. CLASS ACTION WAIVER

YOU AND RIVEN AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. IF THE CLASS ACTION WAIVER IN THIS SECTION IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRE ARBITRATION PROVISION IN SECTION 16 SHALL BE NULL AND VOID, AND THE DISPUTE SHALL BE RESOLVED IN A COURT OF COMPETENT JURISDICTION.

18. Changes to Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice at least 30 days before the changes take effect, either by email or by posting a prominent notice within the Services. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

19. Severability

If any provision of these Terms is held to be unenforceable or invalid by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms will continue in full force and effect. However, if the class action waiver in Section 17 is held to be unenforceable, then the entire arbitration provision in Section 16 shall be void.

20. Entire Agreement

These Terms, together with the Privacy Policy and the Acceptable Use Policy, constitute the entire agreement between you and Riven with respect to the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral, regarding that subject matter.

21. Assignment

You may not assign, transfer, or sublicense these Terms or any rights or obligations under them, in whole or in part, without Riven's prior written consent. Any attempted assignment without such consent is void. Riven may assign these Terms, in whole or in part, to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, without consent. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

22. Force Majeure

Neither party shall be liable for any failure or delay in performance (other than payment obligations) to the extent such failure or delay is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, internet or telecommunications failures, or shortages of power or infrastructure. The affected party will use reasonable efforts to resume performance as soon as practicable.

23. Survival

The following sections survive termination of your account or these Terms: Sections 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law), 16 (Dispute Resolution and Arbitration), 17 (Class Action Waiver), 19 (Severability), 20 (Entire Agreement), 21 (Assignment), and 22 (Force Majeure).

24. Contact

Questions about these Terms? Contact us at [email protected].